University of New England

Q. How can I get a copy of my tuition bill?

A. You can view your account statement on either U-Online, or on the E-Billing website, or if you need a hard copy call Student Accounts at the University Campus (Biddeford) 207-602-2357, 207-602-2425, or 207-602-2457, or the Westbrook College Campus (Portand) 207-221-4219.

Q. When are the tuition bills mailed and what is the due date?

A. Tuition bills are mailed on Friday, June 19, 2009 and are due Monday, August 3, 2009 for the Fall 2009 semester.

Q. What payment options do I have to pay my tuition bill?

A. You can pay six ways: 1) On-line with eBilling, 2) mail, 3) credit card online at the UNE U-Online site via a secure link, 4) phone at 207-602-2457, 5) 10 pay plan with Tuition Pay or 6) in person at the Student Accounts Office on each campus.

Q. When will my loans and scholarships appear on my tuition bill?

A. Scholarships and grants are credited as soon as the Financial Aid Office awards them. Subsidized and alternative loans appear as estimated memo credits Items on your bill. When loan payments are received and applied the estimated memo credit is removed.

Q. Is my loan amount deducted from the bill?

A. Yes, as an estimated memo credit reducing the amount owed.

Q. Can the full amount of my loan for the year be deducted for one semester?

A. No, loans are received from the bank at the start of each semester based on a planned disbursement schedule.

Q. Does UNE offer a payment plan for tuition?

A. Yes, UNE contracts with Tuition Pay to offer undergraduate students and their parents with the ability to pay educational expenses in monthly installments over a ten-month period. Visit their site for details and enrollment information.

Q. When can I get a loan refund for the semester?

A. Refunds of credit balances are made available to students within two weeks of the loan disbursement date. The disbursement schedule is available to download. Visit the Financial Aid page for more information.

Q. Does the University offer Direct Deposit of both Student Account refunds and Work Study Payroll?

A. Yes, pick-up the Direct Deposit form at the Student Accounts Services office at either campus location or download the Direct Deposit Form. Fax or drop off the form to the Payroll office listed below:

Payroll Office Location
Business Office Building
588 Pool Road
Biddeford, ME 04005

FAX: 207-602-5974

Mailing Address
University of New England
Payroll Department
11 Hills Beach Road
Biddeford, ME 04005

Q. Does my work-study check go toward my account?

A. College Work-Study is not subtracted from your bill. Earnings are paid based hours worked on a bi-weekly basis. Payments are made electronically to the bank of your choice allowing you to withdraw funds at our TD Banknorth ATM for no fee so long as you use that bank.

Q. How do I change my address?

A. You can change your address on the UNE U-Online site.

Q. How do I remove the health insurance fee from my tuition bill?

A. Students enrolled in 7 credits or more are required to have some type of health insurance. Our practice is to automatically bill you for our student health insurance plan with the fall billing. Students are required to complete and submit the enrollment/waiver form online at the Aetna/Chickering website prior to the fall semester. Failure to submit the form with Aetna/Chickering online commits the student to purchasing the insurance program for the year. The insurance charge will be removed from the bill only if proof of other insurance coverage and an online waiver are completed by the Fall deadline.