What Our Clients Say

  "This was absolutely the best training I have attended in a very long time. Great ideas! Skills I can use everyday."
    Abby R., Hospital-based Community Partnership Director
     
  "I brought more back to my organization than ever before. It's such concrete stuff and so powerful and moving too."
    Kirsten A., Managed Care Education Coordinator
     
  "Thanks for teaching us so much. I felt like a veil was falling from my eyes."
    Barbara H., Hospice Community Relations Coordinator

Here's What They Learn

Original language from an HMO Subscriber Agreement about grievance procedures:
  "In order to be responsive to Member problems and concerns about HMO policies, programs, procedures, personnel, or benefits and services (their coverage, provision, or omission), the following grievance procedures have been established."

Rewrite (translation):
If you have a problem or complaint, here's what to do.

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