To perform a variety of secretarial and clinical support functions for the University Health Service, including clinic reception, medical record keeping, basic laboratory, and initial patent work-up duties.
- Perform key clinic reception functions, answering phones and greeting patients and others in person: screen calls and visitors to determine nature of request or problem; refer to appropriate staff member; take messages; schedule, reschedule and cancel appointments with clinic physicians, using computer system; take standard information for billing, administrative or other purposes; distribute a variety of forms, informational materials and medical records; collect and record payments; answer questions about Health Service/University policies, procedures, fees, schedules, services, programs, and the like; assist with completion of forms; call in referrals to other health care providers; schedule appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, and so forth.
- Maintain patient chart/file system: produce daily patient list; pull charts, ensuring that various records and forms are in proper order; insert new/updated clinical and administrative documentation in charts, checking for physician sign-off as required; refile charts.
- Process medical records requests: screen incoming requests; pull charts and route to physician for approval; copy pertinent information, adhering to established rules for protection of confidentiality in releases to third parties; prepare related billing invoice.
- Perform various data entry and information retrieval tasks using computerized patient records system.
- Type/word process and proof clinical notes, correspondence, reports, forms, manuals, records, and other materials from taped, handwritten, or typed copy. Draft some routine correspondence for department head or other senior staff members' signature.
- Screen, sort and distribute incoming mail. Prepare outgoing mail.
- Photocopy and collate various materials.
- Order office and clinical supplies. Process and maintain records of purchase orders.
- Perform initial patient work-ups, including showing patient to exam room, taking personal and medical histories, taking blood pressure and pulse readings, measuring height and weight, and so forth.
- Perform basic lab work: draw blood specimens and send to lab; prepare other lab specimens, such as cultures, UA's, and pap smears and send to lab. Follow up on lab test results by filing in patient charts, routing to physician for review, and following up with patient as appropriate to schedule further appointments or consultations, give out/send prescriptions prepared by physician, and the like.
- Perform in-office EKG's and injections as ordered.
- Assist physician with pelvic exams, emergency suturing, or similar procedures.
- Sterilize, package and autoclave instruments.
- Organize exam rooms, set up for specific procedures, do general cleaning and upkeep.
- Understands and complies wit MSDS and HAZCOM procedures and policies as part of UNE's comprehensive OSHA compliance program
- Understand and comply with OSHA’s Bloodborn Pathogen Standard ( 29 CFR 1910.1030) and Chapter 8 of the University of New England Safety Manual.
- Understand and comply with OSHA requirements (29 CFR Part 1910) for Personal Protective Equipment (PPE) as defined by the University Chemical Hygiene Officers, the Environmental Health and Safety Coordinator (EHSC), the supervisor and Chapter 17 of the University of New England Safety Manual.
- As applicable to required job duties, understands and complies with RCRA Standards. Successfully completes initial for Hazardous waste handling within 90 day of date of hire. Ongoing training /refresher courses are required annually.
- Understand and comply with the University of New England Safety Manual.
- Perform related duties as necessary.
Associate's degree in an appropriate discipline, plus two to three years of relevant secretarial and clinical experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
- Good typing/word processing, spelling, filing, reception, and other general office skills. Possesses good basic reading, writing and math skills. Some training or experience in use of computerized filing/data base management systems.
- Good basic technical knowledge/skills related to assigned clinical duties; medical assistant training/certification desirable.
- Ability to speak clearly and comfortably to and use tact, discretion and sensitivity in dealing with patients; and to deal courteously and efficiently with physicians, hospital personnel, insurance companies, attorneys offices, and others.
- Ability to use discretion in handling confidential information.
* Background check may be required.
- Cover Letter
Human Resources Office
University of New England
11 Hills Beach Road
Biddeford, ME 04005-9599
The University of New England is an Equal Opportunity/Affirmative Action employer and welcomes female and minority candidates.