Disability Services


Parking is available in the Spring Street Parking Garage adjacent to the Cross Insurance Arena which is accessed via Spring Street or Free Street. The garage's pedestrian entrance directly into the Cross Insurance Arena lobby is not wheelchair accessible. If you have guests in your party who have limited mobility or use a wheelchair or cart it is advisable to drop them off at the Cross Insurance Arena's Spring Street or Free Street entrances prior to entering the garage.

Seating Information

The Cross Insurance Arena is fully accessible for guests with special/mobility needs with multiple designated seating areas (see diagram). Cross Insurance Arena Ushers will be available to direct guests to seating as needed. Each guest with a disability may be accompanied by one other guest into the designated seating area. Remaining guests will need to find other seating. This will be strictly enforced by Arena staff. We regret that this may provide some inconvenience for families but does ensure appropriate seating for those guests with special needs. Doors to the Cross Insurance Arena will open at 9:00 am for general seating. The availability of seating for guests with disabilities is available on a first come, first served basis. Please make every effort to arrive early to assure your seating needs are met.

Guest Using Wheelchairs and Carts

Guests who use wheelchairs or carts can use the Spring Street or the Free Street entrance to enter the main lobby. The Free Street side will have an elevator off the sidewalk and the Spring Street side will have a ramp. Accessible elevators and bathrooms are located at each end of the facility. There are wheelchair seating spaces available on the upper and ground levels of the facility (see diagram).

Guests with Limited Mobility

Guests with limited mobility (walkers, crutches, limited walking ability) can use the Spring Street or the Free Street entrance. There are wheelchairs available to take you to a seat if necessary.

Guests with Visual Impairments

Guests with visual impairments may choose to sit on the floor, close to the stage. The ceremony will also be projected onto large screens on each side of the stage which enlarges the view for the entire audience.

Guests with Hearing Impairments

Guests with hearing impairments may borrow an assistive listening device from the Cross Insurance Arena Box Office. (Please note that limited quantities are available.) The Box Office can be accessed by entering the building through the Spring Street or the Free Street side (see diagram). You will be required to leave a form of picture identification as a deposit. The assistive listening device will allow you to hear the ceremony at any seat in the arena. Please return the device at the close of the ceremony and your identification will be returned to you. Interpreting services and closed caption will be provided.