University of New England

STUDENT HEALTH CARE

Student Rights and Resposibilities

Student Rights:

As a University Health Care patient, you and your family have the right to:

• Considerate and respectful care with recognition of your personal dignity.
• Access all of the health care and treatment services we provide, consistent with available resource and generally accepted standards.
• Refuse treatment to the extent permitted by law and government regulations, and the right to be informed of the consequences of such refusal of treatment.
• Question the adequacy of care being provided.
• Privacy and confidentiality, to the extent permitted by law, concerning your medical care and records. You have the right, and will be afforded the opportunity, to approve or refuse the release of such information, except when the release is required by law.
• Know the identity and professional status of the health care provider primarily responsible for providing/managing your care, as well as other health care personnel involved in your treatment
• Participate in decisions involving your health care and the explanation, which should be clear and easily under-standable, of your diagnosis, treatment and prognosis of your illness. When it is medically inadvisable to disclose such information to you, an appropriate family member, another individual designated by you, or a legally authorized designee will be informed.
• Be informed of possible complications, risks, and benefits and alternative treatments associated with consent or refusal for treatment in order to make knowledgeable decision about your course of care.
• Be advised if University Health Care proposes to engage in or perform experimental research in order to make knowledgeable decision about your care. You have the right to refuse to participate in experimental research.
• Receive care and treatment in a safe environment, and to be informed of the facility’s rules and regulations that relate to patient and visitor conduct. You and your family also have the right to be informed of the University Health Care patient grievance process, designed for the initiation, review and resolution of patient complaints.
• Request and obtain the name and specialty, if any, of the provider or other person responsible for your care or the coordination of your care.
• Refuse to be examined, observed or treated by students or any other staff without jeopardizing access to medical care and attention.
• Request and receive an explanation of the relationship, if any, of the provider to any health care facility, health plan or educational institutions if this relationship relates to your care or treatment.

Patient Responsibilities

As a University Health Care patient, you and your family are responsible for:

• Being considerate of the rights of other patients and University Health Care personnel that include controlling the level of your noise in the clinic. You are also responsible for being respectful of the property of other persons and the facility.
• At all times, you are expected and are responsible for being respectful to all individuals within the clinic premises, and should report any instance where you have not been given the same treatment.
• Complying with the medical and nursing treatment plan, including follow-up care, agreed upon by you and health care provider(s). This includes keeping appointments and notifying University Health Care in a timely manner, at least 24 hours in advance, when an appointment cannot be kept. You also have the responsibility of letting your provider know whether or not you understand your treatment plan and what is expected of you.
• Reporting any complaints, recommendations or questions you have to one of our staff. Doing so will help University Health Care better serve your entire patient family.
• Following the facility’s rules and regulations affecting patient conduct, including, but not limited to, no smoking rules, parking regulations, etc.
• Providing, to the best of your knowledge, accurate and complete information regarding your past medical history and other matters relating to your health.
• Copies of Patient Rights & Responsibilities can be found at each University Health Care site.