The following provides important student services information from the UNE Onward plan, organized for online reading. Download the UNE Onward plan (PDF).

Library Services

The mission of Library Services is to support students on different campus locations, abroad, at clinical sites, and online. As such, the vast majority of UNE library resources and services have been and will continue to be available by remote access. 

The Biddeford and Portland campus libraries began implementing a phased return to campus approach in August 2020. This includes a mix of on-campus and remote student support. The resumption of in-person library services will occur as feasible in accordance with University guidance, CDC and state guidance, and information from local, state, and national organizations governing libraries, archives, and museum spaces. 

For specifics on the libraries’ policies and procedures during the phased-in return to normal operations, see UNE Library Services Plan and Requirements To Resume On-Campus Operations (PDF)

Access to Student Services: Virtual and Face-to-Face

To the extent possible, services for students have been designed to provide flexibility for access.  For example, student academic support, counseling, student access, student health, and financial aid services are all available in both face-to-face and virtual modalities, e.g. through Zoom or other online platforms. At the same time, the ability to maintain the health and safety of our community necessitates some limitations in hours of operation of some buildings, such as the libraries, the Ripich Commons, and athletic facilities, as well as the need for specific traffic flow patterns. Specifics are discussed throughout this plan and are directly communicated to UNE community members and any visitors to campus. Signage throughout the campuses also helps inform everyone about traffic flow and facility restrictions.             

Support for Online Learning

We recognize that some non-residential students may not have reliable Internet service, live in environments that are not conducive to study, and/or require technology support to continue the online component of their education. To address these concerns, we are continuing our computer laptop loan program and providing designated spaces on campus for students to complete the online portions of their classes. This includes several proctored study halls on each campus, as well as individual small rooms that can be reserved by students to study, take an exam, meet by Zoom privately with an advisor or counselor, and for other specific student academic needs.

Technology and Instructional Support

The professional staff in UNE’s Center for Excellence in Teaching and Learning (CETL) and Information Technology Services (ITS) created a comprehensive array of resources for faculty and students regarding remote teaching and learning in spring 2020. These resources have continually been updated since that time and are now focused on providing support for faculty to implement the curriculum delivery plan outlined in Section III.A of this plan. Additional support has been added in the form of a self-paced course on fully online course design, a companion site on hybrid course design, and workshops and resources on forms of blended instruction. ITS and CETL continue to provide virtual group tutorials, one-on-one consultations, drop-in help desk hours, etc., on topics ranging from assessment with virtual proctoring to effective use of Zoom. These sessions include valuable lessons learned from an extensive survey of faculty, professional staff, and students after the move to remote instruction spring of 2020.  

Student Counseling Center

Professional staff in the Counseling Center provide the majority of sessions with students via Zoom. Protocols have been established for students who require face-to-face consultations, and physical adjustments have been made to office spaces to remain compliant with social distancing guidelines, while maintaining client confidentiality. Policies and procedures were also developed that address emergency mental health needs of students in crisis and that require face-to-face intervention. These policies and procedures will outline a response that addresses student needs while also minimizing risk to Counseling, Health Services, Security, or Housing professional staff. 

Student Access Center

The Student Access Center is conducting the majority of appointments via Zoom and is prepared to handle student requests for accommodations related to UNE’s COVID-19 policies and protocols.

Student Affairs

All functions falling under the Division of Student Affairs, including Housing, Student Engagement, Health and Wellness Education, Student Conduct, Intercultural Student Engagement, the First Year Experience, and Graduate and Professional Student Affairs also transitioned to providing remote services in spring 2020 for individual students and undergraduate/graduate clubs and organizations. Zoom, email, and telephone remain the preferred methods for communication into the spring 2021 semester. To the extent possible, programming, typically administered in person and often to large groups, is proceeding remotely and in smaller, socially-distanced groups.


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