Frequently Asked Questions (FAQs)

Using the Library

What are the libraries’ hours?

Our current hours can be found here.

Are food and drink allowed in the library?

Yes! But please be considerate of others. Stay away from foods with strong smells, and if you make a mess, clean it up or report it to library staff so that we can have it cleaned. 

Both campus libraries have vending machines, hot and cold water, and microwaves available. The Portland Campus library has a refrigerator for day use by UNE students. 

How can I get into one of the library study rooms?

Anyone with a valid UNE ID card can borrow keys to library study rooms on a first come, first serve basis from the Information Desk. Study rooms can be used for two hours at a time, and can be renewed as long as no one else is waiting to use a room.

Can I still use the library after I graduate? 

UNE students have a 90-day grace period after graduation during which they can still access UNE Library resources in order to take board or professional licensing exams. After 90 days, UNE Alumni may continue to access resources in the UNE library buildings in Biddeford and Portland, and have access to our Alumni Digital Library, but cannot continue to access our subscription electronic resources from off campus. Your state or local library may have services to help you. 

Can I borrow required textbooks or other class materials from the library? 

Sometimes: The library makes an effort to have access to required course materials, either on course reserve, or as ebooks, but we are not able to guarantee access to all the books you need. If you don’t see the title you are looking for, email librarycirc@une.edu and we will check into purchase options. We are not able to request required books through Interlibrary loan.

I can’t find a book, article or dissertation I need! 

Check out our video tutorial on finding books and articles or try searching from the search box on the library homepage. If you are still not able to find what you need, you can make an Interlibrary Loan request.

How can I tell which database to use? 

To find the databases most relevant to your topic or discipline, use our Subject Guides.

I see the article I want, but I can’t find a way to access the full text!

Search results will sometimes include citations to articles for which UNE libraries do not have access. You can request the article through Interlibrary Loan by clicking on “find a copy.”

Can the library help me with formatting my citations? 

The library provides style guides and other resources for citation styles used at UNE on our Writing the Paper webpage. If you need help with a specific citation, contact a Research and Teaching Librarian or or see the Student Academic Success Center (SASC) for your program:

How can I tell if my source is “scholarly?” 

Our Is it Scholarly? page should help you determine if your source qualifies as “scholarly.” We also have worksheets available to help you evaluate online journals and webpages.

I am having a hard time finding sources that are relevant to my topic— can the library help?

If you are finding too many, not enough, or irrelevant results, UNE’s team of Research and Teaching Librarians can help you with your search strategy. Librarians are available in person most weekdays, but if you want to be sure you'll find someone, contact us to make an appointment, or use Ask a Librarian.

I am trying to get to an article, but the site wants me to set up an account and pay a fee? 

Access resources through the UNE libraries’ website, so that your UNE credentials can be recognized. 

I see an article I want, but when I click on it, it says “document not found.” 

Occasionally links to our resources may be broken — if you find a broken link, please report it to us so that we can fix it! If it can't be fixed immediately, you can request your article through Interlibrary Loan.

How can I find dissertations by UNE students? 

With the author’s permission, we will host UNE students' dissertations in our Institutional Repository: DUNE:DigitalUNE under “student works.”

 How can I use the mobile app for library databases? 

Some library databases have mobile apps that can be installed on your phone or tablet. The download and login instructions for databases that have a mobile apps can be found here.

What is my Nor’Easter ID and password? 

Your Nor’Easter ID is the first part of your UNE email address (before the @une.edu). If you are a new student, your default password will be your birth date MM/DD/YYYY. Passwords can be changed using UNE ITS’ Password Portal.

How do I log into one of the campus computers?

Log in with your Nor’Easter ID and password. A valid Nor’Easter ID is required to access campus computers, however UNE’s guest WiFi is available to anyone who brings their own device.

How do I print from my own laptop? 

Go to https://ecoprint.une.edu/MyPrintCenter/ and log in with your Nor’Easter ID and password. Upload the document you would like to print and then release the print job at a printer using your UNE ID card. There is also an app available, called Pharos Print, for mobile devices — this can be downloaded from the Apple or Android app store.

How do I print from a campus computer? 

From a campus computer, select “print” from your document. A pop-up window will appear asking for your Nor’Easter ID and prompting you to give your print job a name. Swipe your UNE ID card at any print release station to see all the documents in your print queue.

Is there any charge for printing?

At this time printing is free at both libraries for current UNE students, faculty, and staff. Printing services are not available to campus visitors.

Is color printing available? 

Color printing is not available in the libraries; however, the UNE Copy Centers can print color for $0.25 a side. You can email your color print jobs to copycenter@une.edu or bring your documents on a portable USB.

Don't see the answer to your question?

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