STUDENTS, FACULTY, AND PROFESSIONAL STAFF: LOGIN TO OKTA
Okta is accessible through all major browsers (Chrome, Firefox, Safari, etc.) via the following URL:
• NOTE: The "https://" is currently required. You may be redirected to https://une.okta.com. This is by design.
The Okta login screen contains the following items:
• Username - Your Nor'Easter ID or full UNE email (both are acceptable)
• Password - Your password (First-time users, see "First-time Login")
• Remember Me - Checking this box will save a cookie to the browser with your Username. IMPORTANT: Only do this if you are the only person to use the device in question.
• Sign in - Once the username and password are entered, click here to sign in
• Need help signing in? - Click this link if you've forgotten your password (see "Reset Password")
FIRST-TIME LOGIN
First-time users will be prompted to set a new password and a security question that will be used to reset their password. ITS also strongly encourages all users also set a Security Image (see "Set a Security Image").
1. Enter your Username
o For all users, this is your Nor'Easter ID (e.g., wblais1, sdavis, etc.) or your full UNE email (e.g., wblais1@une.edu, sdavis@une.edu, etc.)
2. Enter your Password
o For first-time users, this is the last 6 digits of your PRN
- You can obtain the last 6 digits of your PRN from your ID card. To do so, take the last 7 digits of the long number on the card, then drop the last number. In the example below the last 6 digits of your PRN would be 891234.
- 12345678912345
3. Click "Sign In" to create a new password
o New passwords must follow the requirements listed on the login screen and be entered twice to ensure they have been typed correctly
4. Click “Change Password” to save the new password
5. On the next screen, select one of the predefined questions to be used to reset their password or create your own custom question (see last option in list)
6. Once you have chosen a security question and answer, click “Create My Account” to be brought to the Okta Home Page (See "Okta Home Page")
CHANGE/RESET YOUR PASSWORD
Use the instructions below based upon your situation:
• Forgotten password
• Expired password
• Manually change password
Reset Your Password Via SMS
Once you have entered your cellphone upon being prompted at login, you can reset your password using the steps below:
- At the bottom of the Okta login page click "Need help signing in?" and then "Forgot password?"
- Enter your UNE email or Nor'Easter ID and click "Reset via SMS"
- View notification on mobile device
- Enter the verification code in the 'Enter Code' field of the verification screen and click 'Verify'
- Enter your new password and click "Reset Password"
EXPIRED PASSWORD
Your Okta password automatically expires every 90 days and will need to be reset at that time.
If your current password has expired, you will be required to reset it the next time you log in:
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NOTE: Starting a week before your password expires, the Okta login screen will ask if you would like to reset your password. You may choose not to update until the expiration date.
MANUALLY CHANGE PASSWORD
To manually change your password at any time, click your name in the upper navigation bar and click "Settings".
In the “Change Password” block, enter your current password, your new password twice, and click “Change Password”
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HELP WITH SIGNING IN OR GENERAL QUESTIONS
If you have issues in Okta other than resetting your password, please use the Okta Help interface to report the issue:
1. Click "Need help signing in?"
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2. Click "Help"
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3. The Okta Help screen will open in a new tab. Follow the instructions for the issue in question.
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OKTA HOME PAGE
The Okta Home Page provides tiles that link to various university-wide software applications. Clicking a tile will open the selected application in a new browser tab.
You may change the order of the tiles by dragging and dropping them. You may also create custom ‘tabs’ by clicking the “+” icon, giving it a name, and dragging tiles onto it.
NOTE 1: The selection of tiles may change over time and will vary by user (e.g., users with access to Banner will see the Banner tile, but other users will not).
NOTE 2: While Okta provides Single Sign-On (SSO) functionality, not all software applications currently support SSO. This means that clicking some tiles (e.g., Banner) will automatically sign you in to that application, while other tiles (Blackboard, U-Online) will still require you to enter your Nor'Easter ID and Okta password (as these applications support SSO at UNE, their tiles will be updated).
NOTE 3: Microsoft products may prompt you to choose whether or not to ‘Stay signed in?’ before passing you through to the selected application.
OKTA SETTINGS
To change your password, security question or security image, click your name in the upper navigation bar and click "Settings".
Scroll to the desired section (Password, Question, Security Image, etc) and select Change or Edit, as appropriate.
NOTE: You are unable to make changes to the listed “Personal Information”
EXIT OKTA
To sign out of Okta, click your name in the upper navigation bar and click "Sign out".
NOTE: Signing out of Okta will also sign you out of all other SSO application sessions in your browser.
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FACULTY AND PROFESSIONAL STAFF: RESETTING YOUR SOPHOS PASSWORD - WINDOWS
To ensure maximum device security, you will be required to ***restart/log out of*** your UNE device each time you change your Okta password, using the instructions below.
NOTE: If your UNE device is not currently connected to a secure UNE network (e.g., you are at home, travelling or otherwise remote), you will need to continue to use your old password to log into your device until you connect to a secure UNE network (e.g., on campus). Once your device is connected to a secure UNE network (e.g., on campus), follow the relevant instructions below.
1. Once you have reset your password at https://une.okta.com you can restart your computer.
2. When your computer restarts you will be prompted with the Sophos login screen. As Sophos does not yet know that you have reset your password you will need to enter in your old Nor’Easter credentials.
3. After entering your old Nor’Easter credentials you will then be prompted to enter your new Nor’Easter credential that you have set through Okta.
4. As a final security check Sophos will ask you to repeat your old UNE password. You will need to enter your old password one more time, then Sophos will move forward with syncing the new Nor’Easter credential into your system.
WINDOWS 7 DEVICES
Windows 7 devices must be connected to an Ethernet connection to complete the password change.
1. If your System Tray shows this icon, 
, you are connected to the Ethernet
a. Follow the instructions for “Windows 10 Devices”, above
2. If your System Tray shows this icon, 
, you are connected to a wireless network:
a. Right-click the wireless icon pictured above
b. Select the connected network
c. Choose “Disconnect”
d. If other networks connect automatically, disconnect them as well
e. Continue with Windows 10
f. Follow the instructions for “Windows 10 Devices”, above
FACULTY AND PROFESSIONAL STAFF: RESETTING YOUR SOPHOS PASSWORD – MAC OSX
To ensure maximum device security, you will be required to ***restart/log out of*** your UNE device each time you change your Okta password, using the instructions below.
NOTE: If your UNE device is not currently connected to a secure UNE network (e.g., you are at home, travelling or otherwise remote), you will need to continue to use your old password to log into your device until you connect to a secure UNE network through a provided Ethernet cable. Once your device is connected to a secure UNE network through a provided Ethernet cable, follow the relevant instructions below.
1. Once you have reset your password at https://une.okta.com you can restart your computer.
2. When your computer restarts you will be prompted with the Sophos login screen. As Sophos does not yet know that you have reset your password you will need to enter in your old Nor’Easter credentials.
3. After entering your old Nor’Easter credentials you will then be prompted to enter your new Nor’Easter credential that you have set through Okta.
4. This will then sync this new password to your Mac.