Our Vision
The Facilities Management Team is committed to providing service excellence in all areas of responsibility by utilizing innovative leadership and exceptional technique and technology. We foster an atmosphere that allows for an innovative, integrated learning experience.
Work Orders
MaintainX Software
Work orders are processed through MaintainX software. There are two ways to place work order requests with MaintainX:
Work Order Request Portal Link
This is the best option for faculty and staff who don’t make work order requests often. Use the link below to submit a request. The request portal link is also available on Compass and Okta. No sign up is required. The requester can chose to receive email updates when the status of their request changes.
Make a work order request using the portal link
Work Order Request User
Faculty and staff who make work order requests frequently can be set-up as a Request User in the software. Request Users can easily track multiple requests and communicate directly with the facilities team handling the requests. Users can also place requests using an app on a phone or tablet. Simply search for “MaintainX” in the app store and download the app for free. Faculty and staff interested in being added as a request user should email facilities@une.edu.
MaintainX Tutorials
Contact
| Name | Title | Extension | |
|---|---|---|---|
| Vacant | Administrative Assistant, BC | facilities@une.edu | 2368 |
| Ashley Breton | Office Manager, BC and PC | abreton3@une.edu | 2239 |
| Natasha Conner | Housekeeping Supervisor (1st Shift), BC | nconner@une.edu | 2476 |
| Rick Fickett | Facilities Manager, BC | rfickett@une.edu | 2171 |
| Andrew Goldberg | Director of Facilities Management | agoldberg6@une.edu | 2367 |
| Deirdre Martin | Administrative Assistant, PC | facilities@une.edu | 4392 |
| Daniel Mitchell-Bernard | Assistant Director of Facilities Management | dmitchellbernard@une.edu | 2335 |
| Claude Muhinda Rwakagwa | Housekeeping Supervisor (2nd Shift), BC | cmuhindarwakagwa@une.edu | 2474 |
| John Reid | Facilities Manager, PC | jreid2@une.edu | 4424 |
| Robin Wescott | Groundskeeping Supervisor, BC and PC | pwescott@une.edu | 2916 |
| Lauren Woodward | Housekeeping Supervisor, PC | lwoodward@une.edu | 4347 |
How to Submit a Work Order
- Go to the MaintainX login webpage
- Fill out the form
- How Can we Help? (required)
- Tell us more about it (required)
- Assign to which facilities unit (required)
- Include attachments if available
- Include contact information (required)
- Select submit
Key Request Forms
Key request forms (PDF) must be completed before submitting a work order. The date of the request, the name, department, and position of the individual requesting a key must be filled out. Supply the room number(s) that correspond to the request in the space provided and check the appropriate box in the upper right corner as a new key or lost key replacement. The key request must be authorized by the requestor's supervisor or their designee. If this request is for a key outside of the requester's department, the requestor must reach out to the person authorized to issue keys for that department. Lastly, the completed key request may be sent to facilities@une.edu or uploaded to the work order before submitting.