Official Academic Transcript Request
Official Transcript Release Policy
- The Family Educational Rights and Privacy Act of 1974 (FERPA) requires that all transcript requests be authorized by the person to whom the record belongs, either in writing or by a secured electronic authorization.
- Official Transcripts can only be released once the minimum financial obligations to the University have been met.
- Due to production demands in the Registrar’s Office on both campuses, requests for official paper transcripts cannot be processed on demand. Students should plan a 3–5 business day turnaround time on any request. During the beginning and end of the term and graduation, the processing time will be increased to 5–7 business days.
Methods of Request
If you wish to order your UNE official transcript, you may do so in one of three ways.
Online (recommended for fastest service)
Electronic Transcripts can be requested online 24/7, directly through National Student Clearinghouse (NSC) by following this link NSC Official Transcript Order Site.
For assistance on how to request an electronic transcript, please visit the NSC Help Page. Questions can also be directed to the NSC via phone at (703) 742-4200 or email at firstname.lastname@example.org.
- Select the “Student Services” Tab
- Select “Records”
- Click the “Request Official Electronic Transcript” link
Transcript Request Form (paper transcript only)
Students and alumni can request an official paper transcript to be mailed or picked up by completing the Transcript Request Form (PDF). Students can submit the completed and signed form:
- Via email to email@example.com
- Via fax to (207) 602-5927 or (207) 221-4898
- In-person at Decary Hall 114 on the Biddeford Campus or Hersey Hall 119 on the Portland Campus during normal business hours
Methods of Delivery
Electronic Delivery (recommended for the fastest service)
E-Transcripts are securely delivered within 24-48 hours of order submission. Additional processing delays may occur due to holds on student accounts, federal holidays, etc.
Credit/debit card payment must be made via the National Student Clearinghouse in order for an E-transcript request to be processed. The NSC has a $2.90 handling fee for Electronic Transcript Delivery within their network, or a $3.90 handling fee for Electronic Transcript Delivery outside of their network.
Standard Mail Delivery
Printed transcript requests are processed and mailed within 3-5 business days of request. Processing time does not include the U.S. Postal Service delivery time for Standard Mail.
Rush mail delivery options are unavailable, including tracking services.
In-Person Pick Up
Printed transcript requests are processed within 3–5 business days of request. Once transcript is ready for pick-up, students will be notified via email.
Students will need to provide their photo ID for security reasons when retrieving their transcript in-person.
Current UNE students and graduates with access to their U-Online account will be able to view their Unofficial Transcripts in U-Online by:
- Selecting the ‘Student Services” tab
- Selecting the “Student Records” submenu
- Clicking on the “Unofficial Transcript” link
For fastest service, students can request an official electronic transcript 24/7 through the National Student Clearinghouse. Students can also request for an official transcript to be mailed or picked up by completing the Transcript Request Form and submitting the completed form to the Registrar’s Office via email UNERegistrar@une.edu, by fax at (207) 602-5927, or in person.
Yes, both our official paper transcripts and electronic transcripts contain the University seal and signature of the Registrar.
Students that have had a legal name change will need to complete the Change of Name Form and submit it to the Registrar’s Office along with a copy of the legal document indicating the name change and a copy of a government issued photo-ID.
Once the name change has been processed, students will be notified and be able to request their official transcript with the updated legal name.
Grades will be reflected on the official transcript within twenty-four hours of the instructor submitting final grades. Students can review their unofficial transcript in U-Online to confirm that the final grade has been posted before requesting an official transcript.
Degrees and degree date awarded are posted to the student’s record within 3-4 business days following their graduation date.
UNE has partnered with the National Student Clearinghouse (NSC) to provide secure delivery of E-transcripts for current students and alumni. Students can request an electronic transcript through the NSC website.
The Family Education Rights and Privacy Act (FERPA) requires a student’s written consent to release non-directory information. Therefore, it is the responsibility of the student to approve and submit the transcript request form, or request an e-transcript through the National Student Clearinghouse.
Students and alumni will need to contact Student Financial Services via email firstname.lastname@example.org to resolve their financial hold before an official transcript can be released. If you’ve already placed an order, please ensure your hold is cleared within 30 days or the order will be cancelled.
The Registrar’s Office is unable to change grades without instructor and Dean’s Office approval. If you believe the grade on your transcript is incorrect, we recommend reaching out to the instructor of the course for further assistance.
Students planning on transferring to a different institution will need to request to have their official transcript sent to the new school.
If your transcript needs to be notarized or handled in any special way due to licensing requirements please submit transcript request using the Transcript Request Form and selecting the pick up or mail to option. When you submit the Transcript Request Form, please include any special instructions in your request.
If your transcript needs an apostille, the University will only be able to notarize the document and an apostille will need to be completed with the County Clerk or Department of State. Please follow the instructions for requesting a transcript that needs to be notarized.
Order updates will be sent to you via email and text messages (optional). You can also track your transcript order online.
Students will have the opportunity to upload official documents such as Transcript Matching Forms for Application Services (CASPA, AMCAS, etc.) and verifications or licensure paperwork approved by the Registrar's Office to be included with their transcript order when checking out through the National Student Clearinghouse. Accepted file types include pdf, jpg, doc, docx, tiff, txt, and png.
Once your transcript has been processed, the recipient will have 30 days to download your PDF transcript before it expires. Recipients who have not downloaded your PDF transcript receive a reminder email a few days prior to expiration.
The NSC has a $2.90 handling fee per transcript for Electronic Transcript Delivery within their network, or a $3.90 handling fee per transcript for Electronic Transcript Delivery outside of their network.
Upon order submission, electronic transcripts will be delivered to the recipient within 24-48 hours. If the order is not fulfilled within the time frame, it may be delayed due to Financial Holds, incorrect information, archived transcripts (attendance prior to 1988), and attachments needing approval.
Once you submit your order, there is no modification, cancellation, or refunds. Your card will only be charged after your order has been completed.
Students can go to the Transcript Order Status module, and enter the order number (found in your confirmation email) and your email address to view status. Once in the tool, click the “Get Details” button next to the recipient’s name who has not received the retrieval email. On the Order Details page, you will see a “Resend Transcript Link” button at the top. Click that and the email will be resent to the recipient email address listed above the button. If you continue to have issues with the transcript link not being received, please email email@example.com with your order number.
You will receive an email stating that the Electronic Transcript has been sent to the recipient. Once the transcript has been retrieved/opened by the recipient, you will be notified as well. You can also view the status of your e-transcript online for updates.
After placing your order, you will receive an Order Confirmation email, and the order number will be listed in the body of the email.
The CAS Transcript ID can be found on the Transcript Request Form generated by the admissions service. On the form, under the barcode, is the CAS Transcript ID field. Please type in the ID number into the CAS Transcript ID field when requesting your electronic transcript for application services such as CASPA, AMCAS, etc.
Students can request for an official paper transcript to be mailed by completing the Transcript Request Form (PDF) and submitting the completed form to the Registrar’s Office via email firstname.lastname@example.org, by fax at (207) 602-5927, or in person.
Students should expect a 3-5 business day turnaround on any request for paper transcripts. In addition, it will take 5-7 business days for the United States Postal Service to deliver the transcript to the recipient.
Matching Forms for CASPA, AMCAS and other application services that need to be mailed with the paper transcript should be submitted to the Registrar’s Office along with the Transcript Request Form (PDF). Students can submit the request form and the matching form via email email@example.com, by fax at (207) 602-5927, or in person.
All paper transcripts are sent through regular ground mail via the United States Postal Service, which does not include any tracking information.
At this time students do not receive confirmation emails or tracking information for paper transcripts that have been mailed.
We do not accept expedited shipping label requests. All official transcripts will be sent via the United States Postal Service, regular ground mail.
Official paper transcripts are provided at no additional cost to current and former students of the University of New England, St. Francis College, and Westbrook College.
Students can pick up their transcript in person at either one of our campuses, depending on the campus you indicated on the transcript request. The Registrar’s Office is located in Decary Hall 114 in the Biddeford Campus and Hersey Hall 119 in the Portland Campus. Office hours are Monday through Friday from 8 a.m.–4:30 p.m. When picking up official transcripts, students will need to present an official form of identification before the transcript can be released.
Students should expect a 3–5 business day turnaround on any request for paper transcripts. In addition, it will take 5–7 business days for the United States Postal Service to deliver the transcript to the recipient.