Emails are sent out monthly and/or each semester to notify the student and/or authorized user that a new bill has been loaded and is available online. We encourage students to set up an authorized user/s so that they receive these communications and are able to have access to the eBill.
Any additional charges, deposits, and fines you may incur (ie. Parking permits, replacement ID cards, etc.) are billed monthly. To access your most current billing information, follow the Methods of Payment: Online instructions below.
If you have any loans, lenders often deduct their loan fee before monies are disbursed, which can impact the amount you need to borrow. You should calculate loan fees and add those amounts to your loan requests.
The financial aid offered to you by UNE counts toward your payment arrangements. You may also find you need to seek additional loans and scholarships. As long as all disbursement requirements are met, your funds will pay out to your UNE account. Any outstanding balance may be paid using one or more of the methods of payment detailed below. We urge students to have payment arrangements in place by each semester's bill due date to avoid additional charges.*
*$150 late fee and finance charges of 1% on the outstanding balance.
You must notify us in writing (email firstname.lastname@example.org) of all financial assistance you will receive from outside sources like private scholarships, tuition waivers, and certain veteran's educational benefits. Federal regulations require that we consider all other tuition assistance before we calculate the financial aid award UNE can offer you.
UNE offers a variety of options to pay your bill.
Credit or debit card payments can be made using a Mastercard, Visa, or Discover card. Payments can also be made with an electronic check (ACH) or savings account.
No fee is added for online payments.
- Go to Student Access (through U-Online)
- Select Student Financial Services
- Select Student Accounts
- Select Manage My Bill
Authorized User Access
Students must Add Authorized Users before others can gain access and use this site.
The Tuition Payment Plan allows you to make manageable monthly payments using a credit or debit card (Master Card, Visa, Discover), electronic check (ACH), or savings account.
Checks sent by mail may take up to two weeks to receive and post to your account.
Include the student’s name and ID number on the memo line to ensure the payment is posted to the correct account.
Please make payment out to "The University of New England".
University of New England
Attn: Student Financial Services
11 Hills Beach Road
Biddeford, ME 04005
Refunds are typically processed each Thursday. Once your account shows a true credit balance, the refund will process the next Thursday.
University policy requires all students to set up a Direct Deposit account for refunds.
How to Set Up Direct Deposit
- Log in to U-Online
- Select Personal Information and Settings
- Select Direct Deposit Allocation
- Click on Add New Direct Deposit
- Confirm that your bank routing and account number are accurate
- Select Accounts Payable for refunds (payroll is for workstudy payments)
Reduce or Decline a Loan Amount
If you are receiving loans and you do not need any or all of your refund, email us at email@example.com from your UNE email account prior to receiving the refund.
Let us know which loan you would like to reduce or decline and the amount you would like us to return. If possible notify us before the funds disburse to your student account. This typically occurs around the add/drop period at the beginning of the semester.
Using Federal Financial Aid for Non-Educational Expenses
The U.S. Department of Education requires that Title IV funds (federal financial aid) be applied to only educational charges billed by a university. If the total in federal financial aid funding exceeds allowable charges, a university is required to refund the excess unless a student gives permission otherwise.
If you have not authorized UNE to use your federal financial aid funding to pay non-educational expenses (i.e. health insurance, parking fines, late fees, etc.), you will receive a refund of these funds and will need to make arrangements to pay the balance.
Withdrawal and Refund Policies
The University's Tuition Refund Policy will determine the percentage of tuition refunded according to your program. Financial aid calculations to return federal aid will be determined based on the date of your withdrawal. These calculations can result in a balance owed (see Return to Title IV Policies for Graduate Students).
It is very important to contact Student Financial Services before withdrawing to discuss the impact on your financial aid, if applicable.
Students utilizing Military Tuition Assistance should contact Student Financial Services before withdrawing. For more information review the Department of Defense return policy.
For non-matriculated students (i.e. not seeking a degree), please consult the "Short-Term Program" Tuition Refund Policy. For more information see the Online Health Sciences Prerequisite Courses.
Student Financial Services
For information about the financial aid and billing process contact Student Financial Services at firstname.lastname@example.org or (207) 602-2342. Our office hours are Monday–Friday 9 a.m.–4 p.m.